The
Revised Guide to Bank Charges clearly
specifies allowable charges for all banking services and the CBN does not in
any way condone the fleecing of banking customers under any guise.
It
was in this quest to provide a strong voice to banks’ customers and moderate
the arbitrary charges that the CBN in 2012, established its Consumer Protection Department. For the
avoidance of doubt, the CBN has investigated over 6,000 complaints relating to
unauthorized bank charges brought to its notice, following which banks have
been compelled to refund the sum of N6.2 billion to affected customers in 2015
alone.
The
CBN wishes to reiterate its resolve to continually enforce the provision of the
Revised Guide to Bank Charges and urges members of the public to report cases
of infringement to enable it investigate and apply sanctions on any erring
Deposit Money Bank (DMB).
Bank
Customers are reminded to always forward there complaints to: Director, Consumer Protection Department.
E-mail: cpd@cbn.gov.ng
Ibrahim
Mu’azu
Director,
Corporate Communications
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