Wednesday, 18 May 2016

FRAUDULENT MTN, RETURN OUR STOLEN DATA

I am Chief Ugwokeh Nnaemeka, the Chief Executive Officer of Tectono Ventures Limited and Tectono Business Review. We are into business consultancy, research and publishing.

We must confess that since we started operations in the year 2013, we have never used any other network apart from MTN for internet connectivity. This is the line we use in our modem: 08106480472. We have always had series of problems with MTN that has to do with data theft.  We have also heard, severally, how MTN defraud customers of their data. So, why should MTN derive pleasure and satisfaction from defrauding customers?

The data theft we cannot bear any longer happened last week. On the 9th of May, 2016, we went to MTN office at Ozone Cinema located at Sabo, Yaba, Lagos to subscribe for 3.5GB data which cost us the sum of N2,000. The name of the employee that attended to us is Valarie. After transferring data to our line, she could not subscribe to any plan owing to bad network. We had to do the subscription the following day, 10th of May, 2016. That was the day we started using it. We decided to subscribe for 3.5GB owing to the fact throughout the month of May, we do not have much work to do with the internet. We only used it only for checking mails, Facebook, and visiting few websites which did not last up to one hour per day. We neither downloaded nor uploaded anything.

Much to our chagrin and consternation, the data got exhausted on the 16th of May, 2016. Our question is why should 3.5GB data get exhausted within six days without using it up to one hour per day? We went back to MTN office to lay this complaint but were told that we used up the data by ourselves. This is totally fallacious. We therefore call on MTN to return our stolen 3.5GB data with immediate effect. Failure to do this will orchestrate taking this case to the next level. Enough is enough!!!

We have been loyal customers of MTN for many years. Why should they continue defrauding us? We have wasted a lot of money on this network without getting the value we wanted. We have gotten tired of throwing our money into the waste bin. We are aware that other networks give free data to their loyal customers. We are prepared to switch to another network and continue telling the world our bad experience with MTN.

Signed:
Chief Ugwokeh Nnaemeka
08067876251
For: Tectono Ventures Limited/Tectono Business Review