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| Olusegun Awolowo, CEO, NEPC |
While he was speaking at the launch in
Abuja, the Executive Director/CEO of NEPC, Olusegun
Awolowo, said since inception in March 2004, SERVICOM had remained as one
of the effective public service machinery institutionalised to ensure customer
satisfaction by MDAs.
Awolowo said the role of the Council in
the country’s economic diversification drive had never been in doubt and could
therefore not be overemphasised, especially now that the present government of President Muhammadu Buhari had placed
more emphasis on the need for more sustainable economy through the non-oil
export sector.
In his own words, “It is in line with the need to provide prompt and adequate
service (to our customers) that would change the narratives of the contribution
of non-oil export sector of Nigerian economy that I recently reconstituted the
NEPC SERVICOM Unit, and charged them to write a Service Charter, which we are
presenting today.
“The Charter is basically an
operational tool to guide our business conduct with our core clients, the
exporters, and other stakeholders whom we are responsible and obliged to
provide efficient services – as Trade Promotion Organisation, in line with
expected international best practices.
“I am convinced that
efficient service delivery at NEPC would ultimately translate to improved
exports, inclusive growth, and increased revenue for government – as we hope to
fully achieve NEPC’s Vision of ‘Making the world a market place for Nigerian non-oil
products and services. To this end, we expect our customers to constantly
evaluate our performance and provide feedback on how to improve such services.”
Earlier on, in the course of reviewing
the Charter, NEPC director of Policy and Strategy, Sidi-Aliyu Abdullahi, listed other purposes of the Charter to
include: NEPC’s highest level commitment to providing best services;
communicate rights, entitlements and responsibilities to clients; define the
standard of services expected by customers and staff; enabled improved
services; and creating free atmosphere for evaluation, monitoring and
measurement of activities.
Commenting at the event, the national
coordinator/CEO of SERIVICOM, Nnenna
Akajemini, commended NEPC for taking the bull by the horn – in presenting
the Charter. “This will provide the solid base for
customers to demand to be served fairly, promptly, transparently and in time –
in line with the goals for which SERVICOM was established. Making this public
that NEPC have now properly documented a guide and standard for us to ensure
that quality services are truly provided with measureable timelines, and when
they fail we hold them accountable,” she said.
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