As part of
its commitments to customers, Total
Nigeria Plc has reiterated its efforts to achieve a 100 per cent quality
customer service delivery in subsequent years.
The Managing
Director, Total Nigeria Plc, Jean
Philipe-Torres, who restated this at this year’s National Nigoscars
Competition in Lagos, said even though Total Nigeria’s top service result for
Bench Mark (BM) 28 is at 82 per cent, they do not want to relent on it, but
rather improve.
According to
him, though 2016 was one of the most challenging years for the company due to
several economic and political factors, but the essence of delivering value
services to customers was still a priority.
“Knowing customers are the reason we are in business, we must continue to improve value of services by showing strong commitment to top service in all our stations nationwide,” Philipe-Torres added.
Nigoscars
Competition is a yearly event organised by Total to reaffirm its obligation of
top services to its customers, where sales representatives from various sales
areas compete on ideal customer service processes.
The Retail
Sales Manager of Lagos South, who emerged winner for 2017, Aimiator Innocent, expressed his delight saying, “this is an encouragement, because we lost two years ago,
hence the win is a stepping stone, we are not there yet but it is a continues
improvement.”
The
competitions witnessed sales representatives from Kano, Kaduna, Lagos North and
South , Abuja, Port Harcourt, Benin and Ibadan being assessed on service
delivery to customers (Guardian)
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